Kifuno Sato

From arrival to departure, everything and everyone was exceptional. We felt so cared for and so well supported. They took our request for vegan food to heart and provided some of the most delicious food we've had in Japan. Our server, who was originally from Nepal, was excellent and very attentive.

The thoughtful anniversary gift they gave us, the exceptional food and cuisine, the cleanliness of the hotel and free drinks, the private outdoor bath we had in our room. The friendliness of all the staff.

The staff is super helpful. We need to rush ti Hayashino Station and and cannot wait for the scheduled hotel shuttle, the staff drove us to the station immediately.